IRATENET SOLUTIONS INC.

RESIDENTIAL INTERNET SERVICE

TERMS AND CONDITIONS

1. GENERAL

1.1 Scope

These Terms and Conditions govern the provision and use of the Residential Internet Service offered by iRateNet Solutions Inc.

By applying for, subscribing to, activating, or using the Service, the Subscriber agrees to be bound by these Terms and Conditions, together with the Privacy Policy, Billing and Collection Policy, Schedule of Fees, and such other policies or documents expressly incorporated by reference.

These Terms and Conditions shall apply to all Residential Internet Service subscriptions provided by the Company, unless otherwise expressly agreed in writing.

1.2 Acceptance of Terms

By submitting an application for the Service, accepting the installation and activation of the Service, or continuing to use the Service, the Subscriber acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.

If the Subscriber does not agree to any provision of these Terms and Conditions, the Subscriber shall not use the Service.

1.3 Amendments to the Terms

The Company reserves the right to amend, revise, or update these Terms and Conditions from time to time to reflect changes in applicable laws and regulations, business operations, service offerings, or other legitimate business requirements.

The Company shall make reasonable efforts to notify Subscribers of any material amendments through its official website and, where practicable, through electronic mail, text message, or other official communication channels.

Unless otherwise required by applicable laws or expressly stated by the Company, amendments shall take effect on the date specified in the notice or upon publication on the Company's official website.

The Subscriber's continued use of the Service after the effective date of the amendments shall constitute acceptance of the revised Terms and Conditions.

2. SERVICE AVAILABILITY

Internet service is provided on an “as is” and “as available” basis. While iRateNet Solutions Inc. exerts reasonable efforts to maintain reliable and stable connectivity, uninterrupted or error-free service is not guaranteed.

Service interruptions may occur due to, but are not limited to:

The Company shall use commercially reasonable efforts to restore service within the shortest practicable time.

3. FIBER OPTIC CABLE (FOC) RESTORATION

In the event of damage to the Fiber Optic Cable (FOC) serving the Subscriber, iRateNet Solutions Inc. shall exert commercially reasonable efforts to restore the affected service as soon as practicable.

The estimated restoration period is one (1) to three (3) calendar days, depending on factors including:

The estimated restoration period is for guidance only and is not a guaranteed repair timeframe. Restoration may take longer because of circumstances beyond the reasonable control of the Company.

4. SERVICE INTERRUPTIONS

Internet services may occasionally be interrupted due to scheduled or emergency maintenance, upstream ISP issues, power outages, equipment failures, network upgrades, or other circumstances beyond the reasonable control of iRateNet Solutions Inc.

Whenever practicable, advance notice will be provided for planned interruptions. Emergency interruptions may occur without prior notice.

iRateNet Solutions Inc. continuously monitors and maintains its network and will exert reasonable efforts to restore affected services as soon as practicable.

5. SCHEDULED MAINTENANCE

iRateNet Solutions Inc. may conduct scheduled maintenance to maintain network reliability, security, and performance.

Whenever practicable, advance notice shall be provided through official communication channels, including the website, official Facebook page, SMS, email, or other appropriate means.

Emergency maintenance necessary to protect network integrity, security, or stability may be performed without prior notice.

6. INSTALLATION AND SERVICE ACTIVATION

6.1 Site Survey

A site survey may be conducted to determine technical feasibility. The Company may decline or defer installation if the location is technically unsuitable or circumstances beyond its reasonable control prevent installation.

6.2 Installation Requirements

The Subscriber must provide safe access, obtain necessary permissions, provide a suitable power source, and cooperate with authorized technicians. Additional work/materials beyond standard installation may incur additional charges.

6.3 Service Activation

Service is activated after installation, successful testing, and settlement of applicable fees or initial payments.

6.4 Failed or Missed Installation

Installation may be rescheduled when the Subscriber is absent, access is unavailable, or installation requirements are not satisfied. Additional service or transportation charges may apply.

6.5 Right of Way / Cabling

The Subscriber is responsible for securing necessary permissions for fiber cables, conduits, mounting devices, and related facilities within the premises.

7. EQUIPMENT WARRANTY AND DAMAGE

7.1 Company-Owned Equipment

Unless otherwise agreed in writing, installed equipment—including ONU, power adapter, fiber patch cord, and related equipment—remains the property of iRateNet Solutions Inc.

7.2 Warranty Coverage

Company-owned equipment has a limited two (2)-month warranty covering defects in materials and workmanship under normal use.

The warranty excludes physical damage, misuse, negligence, unauthorized repair/modification, improper handling, power surges, lightning, electrical faults, theft, vandalism, loss, and causes beyond Company control.

7.3 Customer Liability

The Subscriber is responsible for loss or physical damage attributable to the Subscriber or persons within the premises. Applicable replacement charges may be imposed.

7.4 Force Majeure

For damage due to Force Majeure/Acts of God, the Company may, at its discretion and after inspection, grant up to 50% discount on the applicable ONU replacement fee.

7.5 Return of Equipment

Upon termination, cancellation, or disconnection, Company-owned equipment must be returned in good working condition, subject to reasonable wear and tear.

Lost, stolen, unreturned, or damaged equipment may be charged according to the prevailing Schedule of Fees.

7.6 Inspection

The Company may inspect, test, maintain, repair, replace, or retrieve Company-owned equipment upon reasonable prior coordination.

8. CUSTOMER RESPONSIBILITIES

Subscribers must:

9. ACCEPTABLE USE POLICY

The Subscriber shall not:

The Company may investigate violations and suspend, restrict, or terminate Service where violations are established.

10. BILLING AND PAYMENT

10.1 Billing Cycle

Subscribers are billed monthly. The billing cycle begins on the Service Activation Date or another date determined under the Billing and Collection Policy.

10.2 Due Date

Monthly Service Fees and applicable charges are due on the assigned monthly due date.

Failure to pay may result in applicable charges, temporary suspension, or other remedies.

10.3 Accepted Payment Methods

Payments may be made through authorized channels including bank transfer/deposit, e-wallets such as GCash, online banking, cash at designated offices, and other Company-designated methods.

10.4 Rebates and Refunds

A Subscriber may request a pro-rated bill rebate for continuous service interruptions exceeding 24 hours from the time the issue was officially reported and acknowledged.

Rebates are credited to the next billing cycle.

Exceptions include:

Advance-payment refunds are limited to cases where the Company cannot activate service because of technical unfeasibility.

11. SUSPENSION AND RECONNECTION

Service may be suspended for non-payment or policy violations.

Reconnection may require:

The Company may verify compliance before restoring Service.

12. RELOCATION, UPGRADE AND DOWNGRADE

Relocation, upgrade, and downgrade requests are subject to:

Relocation may be denied if the new location is outside the Company's service coverage or cannot be accommodated technically or operationally.

13. TERMINATION OF SERVICE

13.1 Voluntary Termination

The Subscriber may terminate Service by submitting a written request and settling all outstanding obligations.

The Service has no minimum lock-in period and no pre-termination penalty, provided Company-owned equipment is returned.

13.2 Termination Due to Non-Payment

The Company may terminate Service if outstanding balances remain unpaid within the period prescribed by the Billing and Collection Policy.

13.3 Termination by the Company

Service may be terminated for material violations, fraudulent/unlawful use, false information, or other lawful grounds.

13.4 Return of Equipment

Company-owned equipment must be returned upon termination. The Subscriber remains liable for lost or damaged equipment and applicable charges.

14. LIMITATION OF LIABILITY

Service is provided on a best-effort basis and is subject to technical, operational, and other limitations.

The Company generally shall not be liable for interruptions, delays, degradation, or unavailability resulting from circumstances beyond its reasonable control.

Force majeure includes natural disasters, fire, flood, earthquakes, typhoons, war, civil unrest, government actions, power outages, third-party damage, and similar events.

Third-party failures include upstream ISPs, utilities, infrastructure owners, equipment manufacturers, contractors, and other third-party providers.

To the fullest extent permitted by law, the Company excludes liability for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of income, profits, business opportunities, or data.

15. PRIVACY AND DATA PROTECTION

Subscriber personal information shall be handled in accordance with the Data Privacy Act of 2012 (RA 10173) and applicable regulations.

Information may be processed for:

Customer information may be disclosed with consent, when legally required, to authorized service providers/contractors/business partners subject to confidentiality obligations, or as otherwise permitted by law.

16. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by the laws of the Republic of the Philippines.

The Company and Subscriber shall first endeavor to resolve disputes through good-faith discussions and amicable settlement.

If unresolved, legal proceedings shall be filed in the proper courts of Quezon City, subject to the provision stated in the draft.

If any provision is declared invalid or unenforceable, the remaining provisions continue in effect.

ENTIRE AGREEMENT

These Terms and Conditions, together with the Privacy Policy, Schedule of Fees, and other incorporated documents, constitute the entire agreement between the Company and Subscriber regarding the Service.